General

These General Terms and Conditions govern the rights and obligations of both contractual parties, namely Delutech d.o.o. (hereinafter referred to as the Company) and the purchaser of the Company’s products and/or services (hereinafter referred to as the Client), and define the manner, content, and conditions of business. The General Terms and Conditions are an integral part of every contract, offer, or pro forma invoice.

All agreements, offers, confirmations, and notes between the Company and the Client must be made in writing. Additional verbal agreements and terms are invalid. Due to the nature of the products offered by the Company, the terms of sale and delivery are specific.

Offer

Before accepting the offer and confirming the order, the Client is obliged to thoroughly review the offer (check sketches, all data) and request clarification from the Company in case of any ambiguities. Any ambiguities raised later cannot be subject to complaints or warranty claims. The offer applies only to the items, dimensions, quantities, and descriptions listed. The offer is valid and binding for the Company only within the validity period stated on the offer. If dimensions or quantities change, the Company reserves the right to adjust prices or replace the previous version of the offer with a new one. All items are drawn from an exterior view unless stated otherwise. Images in the offer are symbolic.

Before accepting the offer and confirming the order, the Client must:

• Define the installation position of the element relative to the building opening;
• Specify the thickness and type of insulation intended for use (for new construction and renovations) and the installation method (type of insulation, mounting method, thickness at the reveals, etc.);
• Define the installation location of the element;

• Define the height reference point (benchmark) for each element.

By accepting the offer, the Client confirms the compliance of the items with the above points.

If the Client does not provide the required data, they assume full responsibility for any inconsistencies between the executed work and the remaining work to be carried out by other contractors.

The Company reserves the right to make modifications in the door construction due to technical design details that may vary and do not affect functionality. If the Client orders the wrong product or breaches mutual obligations, the Company is entitled to reimbursement of incurred costs, including any additional costs. Returns of incorrectly ordered products due to Client error are not permitted.

Acceptance of the offer and confirmation of the order includes any of the following:

• Advance payment of at least 60% of the offer amount;
• Submission of a security instrument;
• Signing of the contract;
• Fulfillment of agreed contractual obligations;
• Settlement of all outstanding claims from previous dealings (the Company reserves the right to withhold orders and goods and consequently extend delivery times until settlement);
• Other conclusive actions, in the case of ongoing business cooperation, if confirmed in writing by the Company.

By accepting the offer and confirming the order, the Client confirms they are familiar with and fully accept the Company's General Terms and Conditions. The Client has the right to cancel or change order-related data within 1 working day after acceptance, in writing only. Changes or cancellations after this period are not recognized, and any resulting costs are borne by the Client.

Measurements and Additional Work

If measurements are performed by the Company, it assumes responsibility for their accuracy (unless certain factors could not be predicted or the Client failed to provide relevant information in writing—then the Company is not liable and the Client bears the cost). Otherwise, the Client is responsible for measurements and any resulting extra costs due to errors.

Additional work not included in the offer but necessary for completion (e.g., damage from old door removal, uneven openings, skewed installations, hidden installations, masonry work, sealing, painting, formwork, scaffolding, disposal, profile protection, etc.) that could not have been foreseen during measurements will be charged to the Client or handled by the Client directly. The Company reserves the right to extend the delivery deadline and issue an invoice for such work.

Also charged separately are extra services ordered during installation (e.g., finishing profiles, removal of old doors). If the Client orders reveal finishing, it will be done using drywall panels and not include painting—only up to fine puttying without sanding.

Prices and Payment

Prices are quoted in euros.

Discounts are non-cumulative. Promotions are excluded from discounts.

The Company reserves the right to change product prices without notice in cases of:

• Changes in the price list;
• Increase in raw material costs.

Unit prices exclude VAT. VAT is calculated separately based on information provided by the Client. The Client must inform the Company of all details affecting VAT calculation prior to invoice issuance. VAT is charged according to ZDDV-1.

For offers with a reduced VAT rate of 9.5%, a private individual confirms by accepting the offer that they are the owner of the property and that the usable floor area does not exceed 250 m² (for single-family homes) or 120 m² (for individual apartments in multi-unit buildings).

Reverse charge under Article 76.a of ZDDV-1 applies only to legal entities with a VAT ID. In such cases, VAT is not charged.

Prices are EXW at the company’s headquarters in Komenda, (excluding pallets), unless stated otherwise in the offer.

Payments are made only to the Company’s bank accounts listed on the offer or invoice. Representatives, agents, and installers are not authorized to collect payments.

Clients may reject an invoice within 8 days of receipt; otherwise, it is considered accepted in full.

In case of late payment, the Company is entitled to charge statutory interest from the due date until payment. The Client assumes all risk of loss or damage once the invoice is overdue. The Company may charge a €40 reminder fee.

Goods remain the Company’s property until full payment is received. In case of non-payment, the Company retains ownership of goods (including already delivered goods) until obligations are fulfilled.

In case of breach (especially non-payment), the Company reserves the right to reclaim the goods (uninstalled items in full, for installed elements—door leaves). The Client grants the Company unimpeded access for removal.

If the Client uses goods for which payment has not been made, the Company has the right to compensation for the benefit derived from those goods.

Payment Terms

• With installation: 50% advance upon order, 50% before installation;
• Post-delivery payment within 15 days of invoice, secured by a bank guarantee;
• As per contract.

Delivery and Lead Times

The lead time is determined by the company based on the content of the offer/request and the current workload. The estimated lead time is stated in the offer.
If the offer includes products with different lead times, the longest lead time (for the relevant product) applies.

Estimated lead times are defined for both standard and non‑standard products; standard products include:

Entrance doors:

Standard: ENTRANCE DOORS  from Essence kolection – per catalog

Non‑standard: CUSTOM-MADE ENTRANCE DOORS

Lead times may be proportionally extended in cases of:

• Force majeure, general material shortages from suppliers, or extreme weather conditions.
• Unforeseeable obstacles not caused by the company, significantly impacting obligations.
• Reasons on the client’s side.
• Discrepancies discovered during installation—these will be rectified as soon as possible.
• Company or supplier collective leave periods.

If a delivery or installation delay occurs for reasons attributable to the company (excluding the above cases), the company and client will agree on a reasonable extension of the lead time without liability for damage caused by the delay, unless otherwise stated in the offer.

The company guarantees material and workmanship quality, but is not liable for goods damaged on-site due to poor storage or handling.

Receipt and Inspection of Goods

The company will notify the client in writing or by phone at least one day before goods pickup or installation begins. Responsibility for goods ready for dispatch transfers to the client one day after notification.
If the client does not collect the ordered goods within one month of notification, the company may charge storage fees (0.5% per day, up to 10% of the goods’ value), and the client is responsible for removing protective film from product profiles within four weeks.

Pickup/shipping is possible Monday to Friday from 07:00 to 15:00 at the company headquarters: Pod jelšami 2, 1218 Komenda. The client must notify the pickup date at least one day in advance. Goods taken by the customer cannot be returned or exchanged by the company.

Upon receipt, the client must inspect the goods immediately, identify any deficiencies or defects, and notify the company in writing. Subsequent complaints will not be accepted.

The client or their representative must be present at the start and end of installation. If not, the client will incur costs for reinstallers returning on another day.
After installation, the client must immediately inspect the goods or completed work, note any defects on the delivery note—no later complaints will be accepted.

By signing the delivery note, the client confirms goods were delivered per the final offer and installed properly, acknowledging the company fulfilled its obligations and the client acquires related rights. Documents issued after installation should be retained by the client.

If the client fails to fulfill obligations in a reasonable time, the company may cancel the contract and seek compensation.

Storage Fees

Storage fees for uncollected doors are EUR 20 per item per week.

Installation

The installation date is confirmed to the client at least one day in advance and cannot be changed unilaterally.
Installation may be postponed due to extreme weather (e.g., low temperatures, storms)—in such cases, neither party is liable for delays.

If installation on the agreed date isn’t possible, all incurred costs are charged to the client, payable before work resumes. A new installation date is agreed upon and is not counted as part of the original delivery lead time. Requests to install goods in multiple stages will incur additional transportation costs. The client is responsible for any damage to stored items during this period.

The client must inform the installation team of any hidden obstacles (e.g., plumbing, electrical installations). Otherwise, the client is liable for resulting costs or damage. The company is not liable for damage caused by modifications to the existing structure (e.g., load-bearing changes, waterproofing, structural cracks, etc.).

Installation does not include trimming PU foam (for UV resistance), unless stated otherwise in the offer—this is the client's responsibility before further work.

The client must ensure free access and clear workspace for installation, provide electricity, and basic protection. For longer installs, the client must supply secure, lockable storage for tools.

The company is not authorized to perform electrical work (e.g., motor locks, lighting, door openers); the client must arrange this independently.

During door removal, old frames must be cut out. Additional emergency work required will be charged separately. The company is not liable for damage to plaster or tiling during professional removal.

The site is considered ready for installation when it allows direct insertion without extra work. For RAL mounting, clients must prepare openings per manufacturer instructions.

Openings must be masonry/finished per company instructions. If not, all additional costs (return visits, adjustments, deliveries) are borne by the client.
Masonry work (e.g., lintel, interior wall finishing) must be completed before installation; floors (screed, tiles) must be even and finished.
Door installation is performed using screws through the frame unless otherwise specified. Other components are installed per manufacturer guidelines.

Warranty

Warranty begins when payment is made in full.
Complaints must be filed at the point of purchase. A complaint is not grounds to withhold payment. Warranty cannot be claimed before full payment. Manufacturer liability under warranty is limited to the value of the purchased goods. Warranty does not affect consumer rights under the Civil Code in case of non-conformity.

The company provides warranty (per warranty statement) for:

• 5 years: Entrance doors
• 2 years: Electrical components
  

Warranty conditions of suppliers apply to other goods.

Warranty does not apply if:

• The client lacks a valid invoice, or hasn't fulfilled financial obligations;
• Defects result from misuse, improper installation or repair by unauthorized persons, or force majeure;
• Protective film was not removed in time;
• Minor surface defects affecting aesthetics only and not functionality;
• Surface imperfections on glass within standard visual tolerance and no functional impact;
• Mechanical damage after delivery;
• Damage from chemical or physical agents;
• Damage from misuse or force majeure;
• Wear of moving parts due to atmospheric conditions;
• Glass corrosion due to metallic coating;
• Glass warping or rattling from thermal effects;
• Door adjustments not due to installation/service;
• Post-sale services.

Warranty covers EU territory and does not exclude statutory consumer rights.

Complaints

Complaints will be rejected if:

Warranty conditions are not met;

• Materials bend up to 4 mm due to thermal expansion without affecting function;
• Issues occur due to late removal of protective film/labels (e.g., ZAG certificates);
• Anisotropy or waviness occur in ESG glass during manufacture;
• Glass breakage not caused by transport/installation by the company and not noted on receipt;
• Color shifts of Renolit film due to weather;
• Color/material deviations due to different batches;
• Wing sag for elements with height:width > 1:1.5;
• Elements comply with supplier standards.

Complaints and service requests must be submitted with the paid invoice via email: servis@delutech.si. If a complaint is rejected but services or materials were provided, the client agrees to pay the valid price list.

Data Protection

The company commits to treating all data obtained during service execution as business confidential and will not disclose it to unauthorized third parties.

Dispute Resolution

The client and the company will attempt amicable resolution of disputes; otherwise, the competent court is Ljubljana.

Other Provisions

The company reserves the right to correct errors in brochures, catalogs, price lists, drawings, calculations, and similar documents where they do not directly affect the product.

These general terms and conditions of business are effective from January 1, 2024.